DEC 2021 ADVISORY: Order processing 2-5 working days, Monday to Saturday. Same day delivery currently not available. Thank you.
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  • MY CART

    My Cart

Frequently Asked Questions

HOW TO ORDER
PAYMENT OPTIONS
DELIVERY/SHIPPING
AFTER SALES: WARRANTY, RETURN, REPLACE
OTHERS: LOYALTY REWARDS, BRANCHES, CORPORATE INQUIRY

ORDERING

How To Order
Browse our website by CATEGORY using the website’s MENU or SEARCH BAR.
Click on the product to view details.
Click ADD TO CART in the thumbnail or product details to add an item to your shopping cart.
When you have finished shopping, proceed to check out by clicking on MY CART, review your items and PLACE ORDER.
Sign in to your account for existing customers or sign-up / log in with your Facebook for new customers.
Provide your shipping address and choose your payment option upon check out.
You will receive your order invoice via email.   Please provide a valid and working email address.

Do you allow store pickup?
Currently, no.

Registration
For existing members, log in with your credentials. For new members, choose REGISTER. You may also register using your Facebook account.

Why Register?
As registered user, you are up-to- date with all Henry’s activities and promos.  At the same time, you earn loyalty points for every purchase which you can accumulate and use in your succeeding purchases.  Read more about LOYALTY REWARDS here.

How long does it take to process my order?
Our business days for processing of online orders is from Monday to Friday.
Please allow 3-5 business days for processing and packing of orders.
Orders made and paid after 5:00 P.M. will be processed on the next business day.
Orders made and paid on Saturdays, Sundays, & on holidays will be processed on the following business day.

How to use Coupon Code?
Enter the coupon code upon check out. Code box is found below the summary of your order during the check-out process.

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PAYMENT
Payment Options:
- Direct Bank Transfer to our BDO, BPI or Metrobank Account
- Visa / Mastercard / JCB (Credit/Debit) via PESOPAY STRAIGHT PAYMENT (full payment NOT installment)
- GCash
- Paymaya
- BDO Credit Card Installment 0% for 3 Months
- BPI Credit Card Real 0% Installment for 3 Months
- HSBC Credit Card Installment 0% for 3 Months or 6 Months
- Bayad Centers, Billease, Tendopay via DRAGONPAY

FOR DRAGONPAY transactions: PLEASE PROVIDE A VALID EMAIL ADDRESS & CHECK YOUR EMAIL for payment instructions.

FOR BANK TRANSFER: Make deposit or transfer within 2 banking days to avoid cancellation of order.  Proof of payment must be sent within 2 banking days or order will be automatically cancelled due to no payment received.

FOR PESOPAY transactions:

Verification are required in some cases and we will be asking for the following details:
- 1 copy of authorization from cardholder authorizing you to use said credit card (for transaction using a different cardholder name from customer name)
- 1 copy of cardholder's valid ID
- 1 copy of your valid ID
- 1 front copy of credit card showing only the last 4 digits of the card, the cardholder's name, bank and VISA/MASTERCARD/JCB logo, kindly mask other card numbers and expiration date.
**Valid ID: any government ID with photo and signature OR passport. We only request details for verification and other information should be masked or hidden for your protection.  We only check the last 4 digits of the card, the issuing bank and the name on the card must be the same as the name in your valid government ID with photo.  DO NOT SEND the following details: your card's expiration date, signature and CVV.

For rejected transactions - kindly contact your issuing bank for details why transaction is being rejected or use a different card.

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DELIVERY & SHIPPING

Shipping options
Our courier partners are LBC for outside Metro Manila addresses and Blitz Delivery, Grab, Lalamove for within Metro Manila addresses.

PLEASE TAKE NOTE:

** We will ship only to SHIPPING ADDRESS provided.  Change of shipping address when order has already been shipped out is not allowed.  
** We cannot commit a fixed delivery time.  Please make sure you or someone authorized will be there to receive your order or it will be a failed delivery and order will be returned to our hub.
** Re-processing of order due to failed delivery will incur additional shipping/handling fee.
** ONLY ONE (1) Shipping address is accepted with complete details including CORRECT BARANGAY.  We will not be liable for failed delivery due to wrong or incomplete address provided.

Shipping Rates
Currently offering flat rate shipping:
Metro Manila - Php 180.00
Provincial - Php 350.00

BULK RATE SHIPPING: Weigh or volumetric weight is 3kg or more
Metro Manila - Php 300.00
Provincial - P500.00

*Items are covered by courier insurance. 

How many days for the order arrive?
We will process and ship your orders after confirmation of your payment. For orders with Metro Manila addresses, shipping usually takes 3-5 business days. For provincial addresses, 5-10  business days.  No courier pick up on Saturday and Sundays, next pick up day will be on Monday.

**ORDERS with LIFESTYLE ITEMS (ie. HAVIT, Amazon, and some order-basis items) may take longer due to processing time of orders for liftestyle item products.

How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation with your tracking number via email.

Who can receive my order?
Please ensure that you can personally receive your order. In any case that you will not be around, please make sure that a trusted person can receive on your behalf.  Kindly monitor delivery of your order, once tagged as completed, you have 24 hours to dispute if you did not receive your order.

Are shipments covered by insurance/warranty?
Yes, your product shipment is declared with the courier and is covered with insurance.  DO NOT ACCEPT IF PACKAGING IS TAMPERED AND REPORT TO US ASAP.  Check the item upon receipt and take a photo or video of the unboxing and report to us of any missing item or defects upon receipt.  All reports are subject for investigation with our partner couriers.  Send your report to: sales@henryscameraphoto.com with your order # as the subject or reply to your order invoice email.

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CLEARANCE SALE ITEMS

WARRANTY
All clearance sale items are not covered by 7 days replacement warranty. Return not applicable. Photo and video of actual item will be sent to you for confirmation and your approval before shipment. You may request a refund if you don't like the actual unit. No refund or return will be accommodate once item has been shipped..

PLEASE TAKE NOTE:

** Clearance sale items cannot be in conjunction with any other promos such as freebies and extra discounts
** Refund processing is 10-15 banking days for card payments, 3-5 banking days for bank deposit payments or Gcash.

TECHNICAL & AFTER-SALES INQUIRIES

What is an RMA?
RMA stands for Return Merchandise Application.  This covers only camera items.  We do not allow return/replacement of accessories.

How do I file an RMA?
For CAMERA products only.
  • Email support@henryscameraphoto.com for reporting of defective unit within 7 days upon receipt of item.
  • Kindly indicate in the subject field “RMA/DEFECTIVE - ORDER #”
    Content:
    Name, contact #, item description and serial #, date received, copy of original sales invoice with serial number of unit, brief description of the problem encountered, photos/video of problem encountered.
  • Wait for our support personnel to get back to you for the procedure.
How do I return an item for replacement?
Only return an item once you have emailed an RMA and have received a response and instruction from our technical team.  Once item is returned due to defect and is covered by warranty, an initial diagnosis will be done by our support/tech team before any replacement will be provided.

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LOYALTY POINTS
Every purchase online lets you earn points which you can redeem as discount in your succeeding purchases.  Points are awarded upon delivery completion of the order.  You may learn more about earning and using points at this link: LOYALTY REWARDS.

DO YOU ISSUE SALES INVOICE?
Yes.  The original copy of a vat-registered sales invoice is included in the package of your order.  NOTE: This is different from the emailed order invoice.  Please check your item upon receipt thoroughly to avoid having the invoice lost.

BRANCH LOCATION
You can view complete branch details here.

COPORATE INQUIRY
You may send your corporate inquiry here.  Kindly chat us for other inquiries or reply to your order invoice for order inquiries.

CHAT WITH US
For your other concerns, you may reach us through our FACEBOOK PAGE and Instagram account.  Leave us a message and we will get back to you as soon as possible.  


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Henry's Cameras now available in the App Store