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Frequently Asked Questions

ORDERING

How To Order
Browse our website by CATEGORY using the website’s MENU or SEARCH BAR.
Click on the product to view details.
Click ADD TO CART in the thumbnail or product details to add an item to your shopping cart.
When you have finished shopping, proceed to check out by clicking on MY CART, review your items and PLACE ORDER.
Sign in to your account for existing customers or sign-up / log in with your Facebook for new customers.
Provide your shipping address and choose your payment option upon check out.
You will receive your order invoice via email.   Please provide a valid and working email address.

Do you allow store pickup?
No.

Registration
For existing members, log in with your credentials. For new members, choose REGISTER. You may also register using your Facebook account.

Why Register?
As registered user, you are up-to- date with all Henry’s activities and promos.

How long does it take to process my order?
Our business days for processing of online orders is from Monday to Saturday.
Please allow 1-3 business days for processing and packing of orders.
Orders made and paid after 6:00 P.M. will be processed on the next business day.
Orders made and paid on Saturdays, Sundays, & on holidays will be processed on the following business day.

**Holiday Advisory** 
There will be some delays in order processing and shipping during the holiday season.  Metro Manila 3-5 business days, Provincial 5-7 business days.

How to use Coupon Code?
Enter the coupon code upon check out. Code box is found below the summary of your order during the check-out process.

PAYMENT
Payment Options: Visa / Mastercard / JCB (Credit/Debit) via Pesopay OR bank deposit / mobile banking via Dragonpay.  NEW! For Metro Manila locations, Cash on Delivery via Ninja Van

FOR DRAGONPAY transactions: PLEASE PROVIDE A VALID EMAIL ADDRESS & CHECK YOUR EMAIL for payment instructions.

FOR CASH ON DELIVERY transactions: Kindly prepare payment (exact amount as we cannot guarantee change from courier) once you have received your Shipping Invoice via email.     

FOR PESOPAY transactions:

In case you will be using a card that is not your own or has a different name and address from the shipping details, the following will be required:
- 1 copy of authorization from cardholder authorizing you to use said credit card
- 1 copy of cardholder's valid ID
- 1 copy of your valid ID
- 1 front copy of credit card
**Valid ID: any government ID with photo and signature OR passport

For rejected transactions - kindly contact your issuing bank for details why transaction is being rejected or use a different card.

FOR BDO REGULAR INSTALLMENT click here.

DELIVERY & SHIPPING

Shipping options
We automatically use NINJA VAN for GMA areas and LBC for provincial area.

Shipping Rates
Shipping rate and insurance vary base on the shipping address, total weight and size and the amount of items ordered. The shipping fee and insurance fee will be computed for you upon check-out.

How many days for the order arrive?
We will process and ship your orders after confirmation of your payment. For orders with Metro Manila addresses, shipping usually takes 1 - 3 business days. For provincial addresses, 3-4  business days.  No courier pick up on Saturdays and Sundays, next pick up day will be on Monday.

**HOLIDAY ADVISORY**
There will be some delays in order processing and shipping during the holiday season.  Metro Manila 3-5 business days, Provincial 5-7 business days.

How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation with your tracking number via email.

Who can receive my order?
Please ensure that you can personally receive your order. In any case that you will not be around, please make sure that a trusted person can receive on your behalf.

TECHNICAL & AFTER-SALES INQUIRIES

What is your return & cancellation policy?
We do not allow return of merchandise and cancellation of paid orders.
We only allow replacement of defective items covered by the seven-day replacement warranty. For replacement and service warranty, view details in our WARRANTY POLICY.

What is an RMA?
RMA stands for Return Merchandise Application.  This covers only camera items.  We do not allow return/replacement of accessories.

How do I file an RMA?
For CAMERA products only.
  • Email support@henryscameraphoto.com for replacement request within 7 days upon receipt of item.
  • Kindly indicate in the subject field “RMA (with your ORDER #)” Include your name, contact #, item description and serial #, date received, incident report, photos of item.
  • Wait for our support personnel to get back to you for the procedure.
How do I return an item for replacement?
Only return an item once you have emailed an RMA and have received a response and instruction from our technical team.  Once item is returned due to defect and is covered by warranty, an initial diagnosis will be done by our support/tech team before any replacement will be provided.

BRANCH LOCATION
QUIAPO:  310 P. Gomez Street Quiapo, Manila
HIDALGO - QUIAPO 710 R. Hidalgo St. Quiapo, Manila
TRINOMA MALL  3rd flr., Trinoma Mall, EDSA North Ave., cor. EDSA, Brgy. Pag-asa, Quezon City
VIRRA MALL (VMALL)  3rd flr. V-Mall, Greenhills Shopping Center, San Juan City
CIRCUIT MALL  2nd flr. Circuit Mall Makati. Hippodromo St., cor. A.P. Reyes Ave., Brgy. Carmona, Makati City
GLORIETTA MALL  3rd flr. New Glorietta 2, The New Ayala Center, Makati City
ALABANG TOWN CENTER  Space 4427 3rd Level Activity Center Expansion Bldg., Alabang Town Center, Muntinlupa City
UPTOWN MALL D17 4F Uptown Mall, Uptown Bonifacio, 36th Street corner 9th Avenue, The Fort, Taguig
AYALA CENTER CEBU MALL  Level 3, New Wing Ayala Center Cebu, Ayala Business Center, Cardinal Rosales Ave., Brgy. Luz, Cebu City
You can view complete branch details here.

COPORATE INQUIRY
You may send your corporate inquiry here.  Only corporate inquiries will be entertained.  Kindly chat us for other inquiries or reply to your order invoice for order inquiries.

CHAT WITH US
For your other concerns, you may reach us through our FACEBOOK PAGE.  Leave us a message and we will get back to you as soon as possible.