Limited Offer: FREE SHIPPING for orders above Php 3K! Next Day Delivery (Mon-Fri) for MM orders.
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Frequently Asked Questions


Do you have same day delivery?

Same day delivery is available for selected items.  Look for items with [SAME DAY MM] tag in their description.  Same day delivery available for MM addresses only and order must be confirmed paid by 2PM.

Do you allow store pickup?

We currently do not offer store pickup arrangements through our website.

How do I place an order?

  1. Browse our website to see the products we offer. You may view items per category and use our sorting and filtering features or search bar to find specific items.
  2. Click on the product to view full details and additional images.
  3. Click the cart button () in the thumbnail or product details to add an item to your shopping cart.
  4. When you have finished shopping, proceed to check out by clicking on the main navigation bar cart button (), review your order summary and proceed to Checkout.
  5. Sign in to your account for existing customers or sign-up / log in with your Facebook for new customers.
  6. Provide your details, shipping address, and choose your payment option. Complete the payment process.
  7. You will receive your order invoice via email.

How can I register?

For existing members, log in with your credentials. New members may sign-up here, where you may also register using your Facebook account.

Why should I register?

As registered user, you are up-to-date with all Henry’s activities and promos. You also earn Loyalty Points for every purchase which you can accumulate and use in your succeeding purchases.

How long does it take to process my order?

Our business days for processing of online orders are on weekdays (Monday to Friday), please allow 3-5 business days for processing and packing of orders. Orders made and paid after 5:00 P.M. will be processed on the next business day. Orders made and paid on Saturdays, Sundays, and on holidays will be processed on the following business day.

How do I use coupons?

You may select a valid coupon upon checkout after signing into your account. Please make sure to apply the coupon before proceeding with the payment method and details. Coupons are subject to specific validity periods and T&Cs.

Payment Options:

- Direct. bank payment to our BDO, BPI or Metrobank accounts
- Visa, Mastercard or JCB credit or debit cards via Pesopay check out.
- GCash
- Paymaya
- BDO Credit Card Installment 0% for 3 Months
- BPI Credit Card Real 0% Installment for 3 Months
- HSBC Credit Card Installment 0% for 3 Months or 6 Months
- Bayad Centers, Billease, Tendopay via DRAGONPAY


FOR BANK TRANSFER: Make deposit or transfer within 2 banking days to avoid cancellation of order. Proof of payment must be sent within 2 banking days or order will be automatically cancelled due to no payment received.

Verification are required in some cases and we will be asking for the following details: - 1 copy of authorization from cardholder authorizing you to use said credit card (for transaction using a different cardholder name from customer name)
- 1 copy of cardholder's valid ID showing full name and photo, mask other details.
- 1 copy of your valid ID showing full name and photo, mask other details.
- 1 front copy of credit card showing only the last 4 digits of the card, the cardholder's name, bank and VISA/MASTERCARD/JCB logo, kindly mask other card numbers and expiration date not needed for verification.
**Valid ID: any government ID with photo and signature OR passport. We only request details for verification and other information should be masked or hidden for your protection. We only check the last 4 digits of the card, the issuing bank and the name on the card must be the same as the name in your valid government ID with photo.

DO NOT SEND the following details: your card's expiration date, signature and CVV.

For rejected transactions - kindly contact your issuing bank for details why transaction is being rejected or use a different card.

Do you allow store pickup?

We currently do not offer store pickup arrangements through our website.

Shipping options

Our courier partners are LBC for outside Metro Manila addresses and Blitz Delivery or Grab for Metro Manila addresses.


  1. We will ship only to SHIPPING ADDRESS provided. Change of shipping address when order has already been shipped out is not allowed.
  2. We cannot commit a fixed delivery time. Please make sure you or someone authorized will be there to receive your order or it will be a failed delivery and order will be returned to our hub.
  3. Re-processing of order due to failed delivery will incur additional shipping/handling fee.
  4. ONLY ONE (1) Shipping address is accepted with complete details including CORRECT BARANGAY. We will not be liable for failed delivery due to wrong or incomplete address provided.
  5. Only product amount will be refunded in case of cancelation of paid order due to failed delivery, handling fee will not be refunded.

How many days for the order to arrive?

We will process and ship your orders after confirmation of your payment. For orders with Metro Manila addresses, shipping usually takes 1-3 business days. For provincial addresses, 3-10  business days depending on your location.  No courier pick up on Saturday and Sundays, next pick up day will be on Monday.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation with your tracking number via email.

Who can receive my order?

Please ensure that you can personally receive your order. In any case that you will not be around, please make sure that a trusted person can receive on your behalf. Kindly monitor delivery of your order, once tagged as completed, you have 24 hours to dispute if you did not receive your order.

Are shipments covered by insurance/warranty?

Yes, your product shipment is declared with the courier and is covered with insurance. DO NOT ACCEPT IF PACKAGING IS TAMPERED AND REPORT TO US ASAP. Check the item upon receipt and take a photo or video of the unboxing and report to us of any missing item or defects upon receipt. All reports are subject for investigation with our partner couriers. Send your report to: with your order # as the subject or reply to your order invoice email.


All clearance sale items are not covered by 7 days replacement warranty. Return not applicable. Photo and video of actual item will be sent to you for confirmation and your approval before shipment. You may request a refund if you don't like the actual unit. No refund or return will be accommodate once item has been shipped.

  1. Clearance sale items cannot be in conjunction with any other promos such as freebies and extra discounts
  2. Refund processing is 10-15 banking days for card payments, 3-5 banking days for bank deposit payments or Gcash.

What is your return & cancellation policy?

We do not allow return of merchandise and cancellation of paid orders due to change of mind. We only allow replacement of defective items covered by the seven-day replacement warranty. For replacement and service warranty, view details in our WARRANTY POLICY.

What is an RMA?

RMA stands for Return Merchandise Application. This covers only camera items. We do not allow return/replacement of accessories.

How do I file an RMA?

Email for reporting of defective unit within 7 days upon receipt of item. Kindly indicate in the subject field “RMA/DEFECTIVE - ORDER #”. Wait for our support personnel to get back to you for the procedure.

How do I return an item for replacement?

Only return an item once you have emailed an RMA and have received a response and instruction from our technical team. Once item is returned due to defect and is covered by warranty, an initial diagnosis will be done by our support/tech team before any replacement will be provided.