7/25 STORES CLOSED: Trinoma, Podium, BGC, Glorietta, Manila Bay, Quiapo - due to weather conditions. Online order processing 2 - 5 working days.

    My Cart

Frequently Asked Questions


How To Order
Browse our website by CATEGORY using the website’s MENU or SEARCH BAR.
Click on the product to view details.
Click ADD TO CART in the thumbnail or product details to add an item to your shopping cart.
When you have finished shopping, proceed to check out by clicking on MY CART, review your items and PLACE ORDER.
Sign in to your account for existing customers or sign-up / log in with your Facebook for new customers.
Provide your shipping address and choose your payment option upon check out.
You will receive your order invoice via email.   Please provide a valid and working email address.

Do you allow store pickup?

For existing members, log in with your credentials. For new members, choose REGISTER. You may also register using your Facebook account.

Why Register?
As registered user, you are up-to- date with all Henry’s activities and promos.

How long does it take to process my order?
Our business days for processing of online orders is from Monday to Saturday.
Please allow 3-5 business days for processing and packing of orders.
Orders made and paid after 5:00 P.M. will be processed on the next business day.
Orders made and paid on Saturdays, Sundays, & on holidays will be processed on the following business day.

How to use Coupon Code?
Enter the coupon code upon check out. Code box is found below the summary of your order during the check-out process.

Payment Options: Visa / Mastercard / JCB (Credit/Debit) via Pesopay OR bank deposit / mobile banking via Dragonpay OR Cash on Delivery via XPost/Ninja Van


FOR PESOPAY transactions:

In case you will be using a card that is not your own or has a different name and address from the shipping details, the following will be required:
- 1 copy of authorization from cardholder authorizing you to use said credit card
- 1 copy of cardholder's valid ID
- 1 copy of your valid ID
- 1 front copy of credit card showing only the last 4 digits of the card, the cardholder's name, bank and VISA/MASTERCARD logo, kindly mask other card numbers and expiration date.
**Valid ID: any government ID with photo and signature OR passport

For rejected transactions - kindly contact your issuing bank for details why transaction is being rejected or use a different card.


Shipping options
Our courier partners are LBC and Blitz Delivery.


** We will ship only to SHIPPING ADDRESS provided.  Change of shipping address when order has already been shipped out is not allowed.  
** We cannot commit a fixed delivery time.  Please make sure you or someone authorized will be there to receive your order or it will be a failed delivery and order will be returned to our hub.
** Re-processing of order due to failed delivery will incur additional shipping/handling fee.
** ONLY ONE (1) Shipping address is accepted with complete details including CORRECT BARANGAY.  We will not be liable for failed delivery due to wrong or incomplete address provided.

Shipping Rates
Shipping rate and insurance vary base on the shipping address, total weight and size and the amount of items ordered. The shipping fee and insurance fee will be computed for you upon check-out.

How many days for the order arrive?
We will process and ship your orders after confirmation of your payment. For orders with Metro Manila addresses, shipping usually takes 3-5 business days. For provincial addresses, 5-10  business days.  No courier pick up on Saturday and Sundays, next pick up day will be on Monday.

**ORDERS with LIFESTYLE ITEMS (ie. HAVIT) may take longer due to processing time of orders for liftestyle item products.

How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation with your tracking number via email.

Who can receive my order?
Please ensure that you can personally receive your order. In any case that you will not be around, please make sure that a trusted person can receive on your behalf.


All clearance sale items are not covered by 7 days replacement warranty. Return not applicable. Photo and video of actual item will be sent to you for confirmation and your approval before shipment. You may request a refund if you don't like the actual unit. No refund or return will be accommodate once item has been shipped..


** Clearance sale items cannot be in conjunction with any other promos such as freebies and extra discounts
** Refund processing is 10-15 banking days for card payments, 3-5 banking days for bank deposit payments or Gcash.


What is your return & cancellation policy?
We do not allow return of merchandise and cancellation of paid orders.
We only allow replacement of defective items covered by the seven-day replacement warranty. For replacement and service warranty, view details in our WARRANTY POLICY.

What is an RMA?
RMA stands for Return Merchandise Application.  This covers only camera items.  We do not allow return/replacement of accessories.

How do I file an RMA?
For CAMERA products only.
  • Email support@henryscameraphoto.com for reporting of defective unit within 7 days upon receipt of item.
  • Kindly indicate in the subject field “RMA/DEFECTIVE - ORDER #”
    Name, contact #, item description and serial #, date received, copy of original sales invoice with serial number of unit, brief description of the problem encountered, photos/video of problem encountered.
  • Wait for our support personnel to get back to you for the procedure.
How do I return an item for replacement?
Only return an item once you have emailed an RMA and have received a response and instruction from our technical team.  Once item is returned due to defect and is covered by warranty, an initial diagnosis will be done by our support/tech team before any replacement will be provided.

Yes.  The original copy of a vat-registered sales invoice is included in the package of your order.  Please check your item upon receipt thoroughly to avoid having the invoice lost.

You can view complete branch details here.

You may send your corporate inquiry here.  Only corporate inquiries will be entertained.  Kindly chat us for other inquiries or reply to your order invoice for order inquiries.

For your other concerns, you may reach us through our FACEBOOK PAGE.  Leave us a message and we will get back to you as soon as possible.  

Henry's Cameras now available in the App Store